LG Davis, a large printing company in Kings Heath, Birmingham, responded to Telecom Central’s free Telephone System Health Check offer because it wanted to improve its telephone system. The company had 42 employees and needed better external and internal communication, including a strong internal mobile solution for the shop floor, and it was also looking for cost savings after around ten years without a system review.
Telecom Central identified several issues and basic improvements that could both improve the system and cut costs. For example, LG Davis was paying for an additional fifty direct dial lines it was not even using.
The savings from the first 18 months were enough to pay for a brand-new Avaya system, including handsets and cordless phones for the shop floor, plus more functionality such as marketing on hold, auto attendant and personalised voicemail on all DDIs. The company said Telecom Central made the review easy and saved it up to around 40% on business telephone bills.