Telecom Central was contacted by a printing company in Coalville after its receptionist struggled with major handset faults and other staff were also affected. Calls were not getting through, calls were being lost, and customers and prospects were emailing because they could not reach the business.
The company had an ageing Panasonic telephone system that was starting to fail and was no longer transferring inbound calls correctly. Another telecoms company had quoted to fix the issue, but Telecom Central advised that a quick fix was not the best option and that the problem would likely recur.
When Telecom Central quoted for the right solution, the price came out very similar to the competitor’s quick fix. That meant the customer could get a brand-new Panasonic system with the functionality needed to support growth for many years at roughly the same price.