Jackson Nurseries, a family run business for over 50 years, had been experiencing programming issues with their telephone system which was unable to handle the volume of incoming calls. Telecom Central initially upgraded and re-programmed the existing Panasonic system. During the outbreak of the Coronavirus pandemic, the system wasn’t capable of coping with the sudden influx of phone calls at a time when staff were also addressing operational challenges.
In recent months, Telecom Central installed a new VoIP telephone system and handsets with tailored features to improve the communication network across the business. The upgraded legacy Panasonic system had previously needed better call quality, an Auto Attendant, and multiple mailboxes. As call volumes surged during COVID-19, the old platform could no longer cope.
Telecom Central then installed a VoIP telephone system for 14 users with a mix of desk and cordless handsets, including Auto Attendant, voicemail, hold music and multiple mailboxes. The solution improved customer service by giving callers the ability to leave messages and enabled staff to use cordless handsets across the site. Training was delivered after installation so the team could use the new features confidently. The business described the installation and ongoing support as professional, knowledgeable and discreet, and said the new system provides an expandable platform for the future.