Haunton Hall Care Home in Tamworth needed help with its telephone system because persistent issues were affecting customer service calls, including cracking on internal and external calls. As a nursing, residential and dementia care home, dependable telephony was important.
After a free site survey, Telecom Central proposed replacing the existing Panasonic system, which was over twenty-five years old. The care home did not yet need an all-singing, all-dancing setup, so Telecom Central recommended a solution that could be scaled up later.
The chosen solution was a Panasonic KX-NS700, which kept the capabilities the home already had while adding features like voicemail, call pick-up and external call divert. The installation was a success, and the general manager said Telecom Central’s advice was invaluable and the engineer guided the team through the change step by step without downtime.